Help Desk


Having Trouble Loading Videos?


If you are having trouble loading videos it is most likely that the videos are being blocked on specific computers because flash needs to be updated through the browser. We have tested it on (windows computer on Firefox and Edge) and (Mac on Safari), and both work when flash is updated. It’s possible that the JW player is being blocked, but it is more likely that flash just needs to be updated on the windows computers. A temp fix is if you look at the top right hand corner of your URL box you might see a shield. If you select the shield you will see a window pop up saying, "this page includes script from unauthenticated sources". Now if you chose to load unsafe script the video's will play.



We are sorry for the inconvenience​, and are looking for a way to remove the flash from the videos so that this will no longer be an issue.